Shipping policy
🐾 NogaPaws Shipping Policy
Last updated: August 2026
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing the next business day. During peak seasons or high-demand periods, processing may take up to 5 business days — we'll always keep you informed.
Shipping Time
Once your order ships, estimated delivery is 7–14 business days depending on your location. Please note that NogaPaws ships from international warehouses to keep our Adventure Series gear accessible and affordable — this means delivery takes a little longer, but every order is worth the wait.
Total estimated time from order to delivery: 8–17 business days.
Where We Ship
We currently ship to the United States. If your country isn't listed at checkout, feel free to contact us at support@thenogastore.com and we'll do our best to help.
Order Tracking
Once your order ships, you'll receive a tracking number via email within 24–48 hours. You can use this number on our Track Your Order page or directly on the carrier's website to follow your delivery in real time.
If you haven't received a tracking number after 5 business days, please contact us at support@thenogastore.com.
Shipping Delays
While we do our best to meet all estimated delivery windows, delays can occasionally occur due to:
- High demand periods or holidays
- Customs clearance (for international shipments)
- Weather or carrier disruptions
If your order is significantly delayed, reach out to us and we'll investigate right away.
Lost or Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery at support@thenogastore.com with your order number and a photo of the damage. We'll prioritize your case and arrange a replacement or refund quickly.
If your tracking shows "delivered" but you haven't received your package, contact us within 7 days and we'll work with the carrier to resolve it.
Questions?
Our support team is available at support@thenogastore.com and typically responds within 24 hours. We're here to make sure every adventure starts smoothly. 🐕