Refund & Returns Policy

At NogaPaws, we stand behind the quality of our gear. If you or your pup aren’t 100% satisfied with your purchase, we’re here to help.

Returns

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. How to Start a Return To start a return, please contact us at support@thenogastore.com with your order number and the reason for the return. Once your return is accepted, we will send you instructions on how and where to send your package.

Please note: Customers are responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception. Contact us within 48 hours of delivery if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.