Refund policy

At NogaPaws, we stand behind every product in our Adventure Series. If you or your pup aren't fully satisfied, we're here to make it right.

Returns

We offer a 30-day return policy — you have 30 days after receiving your item to request a return.

To be eligible, your item must be:

Unused, unwashed, and in its original condition
In its original packaging with tags attached
Accompanied by proof of purchase

Non-returnable items: Items marked as final sale or items damaged through customer use.

How to Start a Return

Email us at support@thenogastore.com with your order number and reason for return. We'll respond within 1–2 business days with return instructions. Please do not send items back without contacting us first — unrequested returns will not be accepted.

Please note: Customers are responsible for return shipping costs.

Damaged or Defective Items

Inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery at support@thenogastore.com with:

Your order number
A photo of the damage or issue

We'll prioritize your case and arrange a replacement or full refund at no cost to you.

Wrong Size?

We know fit matters for your pup! Please refer to the Size Guide on each product page before ordering. If the size isn't right, contact us within 30 days of delivery and we'll help you with an exchange or return.

Exchanges

We don't process direct exchanges. The fastest way to get the right item is to return the original and place a new order once your return is accepted.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed within 5–7 business days to your original payment method. Please allow additional time for your bank or credit card company to post the refund.